Refund Policy

Chews like this work over weeks, not days, so we give you ninety of them. If your dog won't eat it, or you're not seeing them doing better, email us at any point in your first 90 days and we'll refund your first order. Keep the jar. No return, no forms, no waiting period.

You do not have to finish the jar or use it for any set number of days before you can claim. The 90 days is your window to ask, not a period you have to wait out. If your dog simply refuses the chew on day two, that counts.

Email support@barklynu.com with your order number, any time within 90 days of your first delivery. That's the whole process. There is no form to fill out and nothing to ship back.

Refunds go back to the original payment method used for the order. Once we process it, it usually lands in 5 to 10 business days, depending on your bank or card issuer. We'll email you when the refund is on its way.

The guarantee refunds your first order of Barkly Daily, whether you started on a subscription or bought once. It is one satisfaction refund per customer.

If a renewal has already shipped and you'd rather not keep it, email us and we'll work it out with you. Separately, damaged, incorrect, and missing orders are always made right, on any order, as described below.

If your order arrives damaged, isn't what you ordered, or never shows up, email us your order number and a photo (for damage) and we'll send a replacement or refund it, your choice. This is separate from the satisfaction guarantee and it isn't limited to your first order.

We don't ask you to return anything. There is no return shipping to pay and no restocking fee. Please don't ship product back to us unless we specifically ask you to.

Cancel anytime from your account, in a click. No emails, no hoops. Cancelling stops all future renewals and charges. It doesn't affect an order that has already shipped, which stays covered by the guarantee above.

To avoid being charged for the next cycle, cancel before your renewal date. Your renewal date is shown in your account. If a renewal charges while you're trying to cancel, email us and we'll sort it out.

Changed your mind right after ordering? Email us as soon as you can. If the order hasn't shipped, we'll cancel and refund it in full. If it has already shipped, the 90-day guarantee still has you covered.

If you see a charge you don't recognize, or something looks wrong on your order, please email or call us first. We can almost always resolve it same day, and a refund from us is faster than a dispute filed with your bank.

Email support@barklynu.com or call +1 (208) 254-2216. Shipping times and costs are on our Shipping Policy page.